This CoinEx Fixed Savings User Agreement (hereinafter referred to as the “Agreement”) is entered into between the user (hereinafter referred to as the “User” or “you”) and the CoinEx Platform (hereinafter referred to as the “Platform”) regarding the User’s use of the fixed savings services (hereinafter referred to as the “Services” or “Products”). All provisions of the Platform’s Service Agreement are incorporated herein by reference and shall have the same legal effect on the User.
1. Risk Disclosure
1.1 The Products are crypto-asset-based fixed savings products. Users shall fully understand the principles of blockchain technology and the highly volatile nature of crypto-asset prices, and shall make prudent decisions regarding participation in light of their own financial conditions and risk tolerance.
1.2 Users acknowledge that due to price fluctuations of crypto-assets, the value of the assets held may experience significant volatility or losses. Investment activities may result in partial or total loss of assets, and such risks shall be borne solely by the User.
1.3 Users understand and agree that the Platform, as a technology service provider, shall not be liable for any losses arising from any of the following circumstances, including but not limited to:
(1) Market risks, price volatility risks, project failure risks, liquidity risks;
(2) Technical risks such as hacking attacks, network congestion, system vulnerabilities, smart contract bugs or defects, or third-party service failures;
(3) Compliance risks including policy adjustments, changes in laws or regulations, orders from administrative or judicial authorities, or regulatory restrictions;
(4) Operational risks of the Platform, including but not limited to technical maintenance, system upgrades, or service interruptions;
(5) User account security risks, including losses due to account information leakage, phishing, fraud, or other unauthorized access;
(6) Force majeure events such as earthquakes, fires, wars, power outages, or other risk events not caused by the Platform.
1.4 Users acknowledge that crypto-asset prices are highly volatile, influenced by multiple factors including market supply and demand, regulatory changes, and major events. As such, investment returns and asset values may fluctuate significantly and unpredictably.
1.5 Users shall read and understand all rules, instructions, and notices of the Platform regarding fixed savings services (including but not limited to interest calculation methods, return structures, subscription and redemption conditions). The Platform shall not be liable for any asset losses caused by misinterpretation or misunderstanding by the User.
2. Definitions
Fixed Saving: Digital asset financial products offered by the Platform with fixed lock-in periods and relatively stable expected returns.
Subscription: The act of transferring and confirming assets by the User on the Platform for participation in fixed savings products.
Redemption: The act of transferring the principal and returns of a fixed savings product to the User’s account upon product maturity or early redemption.
Fixed Savings Account: A dedicated account established by the Platform for the User to manage fixed savings assets.
Returns: The gains earned by the User from subscribing to fixed savings products in accordance with the Platform’s rules. Calculation and distribution of returns shall be determined by the Platform’s actual execution.
3. Platform Rights and Obligations
3.1 The Platform has the right to adjust the parameters of fixed savings products, including but not limited to lock-in periods, return rules, redemption arrangements, and other operational mechanisms, based on market conditions, business development, and compliance requirements. Adjusted content shall prevail as published in Platform announcements or on product pages.
3.2 The Platform may, for risk control, system maintenance, legal compliance, or other reasonable reasons, suspend, cancel, or terminate part or all of the fixed savings services, or restrict User operations, without prior notice.
3.3 The Platform has the right to investigate abnormal User activities in the Services (including but not limited to yield manipulation, malicious arbitrage, exploitation of system vulnerabilities, etc.). During the investigation, the Platform may suspend relevant operations (including subscription, redemption, or return distribution) at its sole discretion without prior notice.
If any violation or abnormal activity is verified, the Platform may take measures, including but not limited to adjusting or canceling returns, restricting account usage, freezing or closing accounts, reclaiming unlawful gains, terminating this Agreement, and reserving the right to pursue further legal actions.
The User understands and agrees that the Platform may take the above measures to maintain fairness and market order in the Services without additional notice.
4. User Rights and Obligations
4.1 Users have the right to use the fixed savings services in accordance with this Agreement and Platform rules and to enjoy returns according to the Platform’s published return rules.
4.2 Users shall ensure that assets transferred to the Platform are lawful and used for legitimate purposes. Users shall not use the Platform to engage in illegal activities, including but not limited to money laundering, terrorist financing, fraud, tax evasion, or illegal fundraising. In case of such activities, the Platform has the right to restrict account operations, freeze assets, terminate services, and cooperate with regulatory investigations.
4.3 Users shall properly safeguard their account login credentials and related information. All operations under the User account shall be deemed as the User’s true intentions, and all risks and liabilities arising therefrom shall be borne solely by the User.
4.4 Users understand and agree that returns under the Products are volatile. The Platform does not guarantee or make any commitments regarding returns. The Platform has the right to adjust the return structure and distribution rules, and Users shall stay informed via Platform announcements and interfaces. Losses due to failure to timely review such information shall be borne by the User.
5. Suspension, Cancellation, and Termination
5.1 The Platform has the right, for compliance, risk control, business, or legal reasons, to suspend, cancel, or terminate part or all of the User’s access to the Services, including but not limited to the following circumstances:
(1) Failure to complete identity verification, fund source verification, or other compliance checks as required, or providing false, incomplete, incorrect, or expired information;
(2) Failure to provide supplementary information or complete required operations within a reasonable period;
(3) Enforcement of court judgments, arbitration awards, or applicable laws and regulations;
(4) Compliance with investigations, orders, notices, or other legal documents issued by regulatory or other competent authorities;
(5) Reasonable determination by the Platform that the User has engaged in violations, illegal acts, fraud, or breaches of this Agreement or Platform rules, causing harm to the Platform or others.
5.2 Users understand and agree that the Platform shall not be liable for any direct or indirect losses arising from suspension or termination under this Article.
6. Technical Disclaimer
6.1 The Platform may suspend Services due to system maintenance, upgrades, or failures. The Platform will make reasonable efforts to maintain stability but does not guarantee continuity or availability of Services.
6.2 Product information, return displays, data, and charts provided by the Platform are for reference only. The Platform does not guarantee their accuracy or completeness.
6.3 Users shall ensure that their network, devices, and software environments meet Platform requirements. Any loss due to incompatibility, unstable networks, or operational errors shall be borne solely by the User.
7. Indemnification
7.1 Users shall be solely responsible for any third-party claims, disputes, or losses arising from the use of fixed savings products and shall indemnify the Platform for all direct and indirect losses, including reasonable legal fees, arbitration fees, and other related costs.
7.2 Users shall bear full liability for any losses caused by violation of this Agreement, Platform rules, or illegal/fraudulent conduct.
8. Regional Restrictions
Users shall confirm that their jurisdiction permits the use of digital assets and fixed savings services. If restricted, the Platform reserves the right to refuse or suspend Services and shall not be liable for any consequences. Users are responsible for complying with all applicable laws and regulations in their jurisdiction, and the Platform shall not be responsible for any outcomes resulting from Users’ violations.
9. Dispute Resolution and Governing Law
9.1 This Agreement shall be governed by and construed in accordance with the laws of the British Virgin Islands (BVI).
9.2 Any dispute arising from this Agreement shall first be resolved through friendly consultation. If consultation fails, the dispute may be submitted to the Singapore International Arbitration Centre (SIAC) for arbitration in accordance with its rules. The arbitral award shall be final and binding on both parties.
10. Miscellaneous
10.1 The Platform reserves the right to revise this Agreement at any time and shall publish the revision via announcements or on the Platform page. Revisions shall take effect upon publication.
10.2 Continued use of the fixed savings services after the effective date of revisions constitutes acceptance of the revised Agreement.
10.3 In case of conflict between this Agreement and other Platform agreements, this Agreement shall prevail. Matters not covered shall be governed by the Platform’s Service Agreement.
10.4 The Platform reserves the right of final interpretation of this Agreement.