Withdrawal Instructions
1. Enter the withdrawal page.
Method 1: Regular entrance
Open the CoinEx App, log in to your account, and tap [More] on the homepage to enter the “Quick Entry” page, then tap [Assets] > [Withdrawal].
Method 2: Quick entry setup
Open the CoinEx App, log in to your account, and tap [More] on the homepage to enter the “Quick Entry” page. Click the edit button in the top right corner, and add [Withdrawal] to the [Customize] section. Then you can access the withdrawal page via quick entry.
2. Enter the withdrawal page, select the crypto you want to withdraw, and check the supported network and contract address.
Taking USDT as an example, CoinEx supports multiple networks, including BSC, TRON, and Ethereum.
Notes:
- The minimum withdrawal amount and fees vary depending on the selected network.
- Each blockchain also has a different smart contract address for the cryptocurrency. You can click on the last digits of the contract address to view detailed information about that cryptocurrency.
- Regular transfers must be completed via the blockchain, and the asset arrival time depends on the block confirmation requirements of the receiving platform and the network congestion.
- If you wish to pay the withdrawal fee with another crypto, you can click on [set now] below the withdrawal fee to change the crypto for withdrawal fee payment under [Pay Withdrawal Fee].
Please confirm the following details before withdrawing:
(1) Network: The selected network for withdrawal on CoinEx must match that of the receiving platform.
(2) Contract Address: The contract address for the crypto on the CoinEx withdrawal page should match that of the recipient platform.
(3) Minimum Withdrawal: The total withdrawal amount must not be less than the minimum withdrawal amount plus the withdrawal fee.
If the network or contract address on both platforms does not match, the assets will not be credited, which may result in asset loss.
For example, if you choose the BSC network for withdrawing USDT from CoinEx, you must choose the BSC network for depositing USDT to the receiving platform. Please make sure that the recipient's address matches the one on the CoinEx withdrawal page.
📕 Icon Remarks：
| Icon | Description |
| View video tutorials and FAQ. | |
| View your deposit and withdrawal records. | |
| Add frequently used withdrawal addresses. | |
| Open the camera and scan the QR code to automatically fill in the receiving address. |
Withdrawal Tutorial
1. Regular coin/token withdrawal
Open the CoinEx App, log in to your account, and tap [Withdrawal], or tap [Assets] > [Withdrawal] to enter the withdrawal page.
(1) Select coin/token and network.
(2) Select [Normal Transfer] as the Transfer Mode.
(3) Select coin/token and network on the receiving platform, generate the recipient’s address, then input this address on the CoinEx withdrawal page.
(4) Enter the "Receive amount". (Note: Actual deducted amount = Actual received amount + Withdrawal fee)
(5) Double-check the withdrawal details and click [Withdraw].
(6) After email confirmation, you will be redirected to the "Withdrawal Confirmation" page. Double-check the withdrawal details, then click [Confirm] to proceed with the withdrawal.
(7) Once the withdrawal request is successfully submitted, the system will automatically review and process the withdrawal. After the asset is successfully sent, you will receive an instant email notification. Please check the recipient’s address for asset arrival.
Reminder:
- To ensure account security, the withdrawal confirmation email is only valid for 30 minutes. If you have not made any withdrawals, please change your login password immediately and submit a ticket to contact customer service.
- If you do not confirm the withdrawal email within 24 hours, the withdrawal will be automatically canceled, and no asset will be withdrawn from your account.
Take withdrawing USDT-BSC as an example:
(1) Select coin/token [USDT] and network [BSC].
(2) Select [Normal Transfer] as the Transfer Mode.
(3) Enter the correct “Withdrawal Address” (the recipient’s address).
(4) Fill in “Receive Amount”.
(5) Double-check the withdrawal details and click [Withdraw].
(6) After withdrawing, wait for the USDT to be credited to your account on the receiving platform.
2. Memo/Tag Coins withdrawal
When withdrawing Memo/Tag Coins from CoinEx (such as TON, NOT, EOS, XLM, XRP, LUNA, etc.), you are required to enter the correct withdrawal address, as well as a Memo/Tag/Comment. If you do not provide a correct Memo/Tag/Comment, you may lose your assets.
Notes:
- Tags are case-sensitive. If you manually enter the Memo/Comment, please double-check the case.
- Please confirm whether a Memo/Comment is required to deposit assets on the receiving platform. If it is not required, you can click No Memo/Comment.
3. Internal-User Transfer
If you want to withdraw digital assets to another CoinEx address, you can select “Internal-User Transfer”, which does not require blockchain confirmation or withdrawal fees, and funds can be credited immediately.
Open the CoinEx App, log in to your account, and tap [Withdrawal], or tap [Assets] > [Withdrawal] to enter the withdrawal page.
(1) On the withdrawal page, find and select the crypto.
(2) Select [Internal-User Transfer] as the Transfer Mode.
(3) Enter the recipient's CoinEx account (email or UID).
(4) Fill in “Receive Amount”.
(5) After confirming that all information is correct, click [Submit].
Note:
Please double-check the withdrawal details. If you withdraw your assets to the wrong account, we are unable to assist you in retrieving the assets.
How to check the withdrawal record
Method 1: Check on the deposit and withdrawal page
1. Open the CoinEx App, and tap [More] on the homepage to enter the “Quick Entry” page, or tap [Assets] > [Withdrawal] on the bottom navigation bar.
2. Click the button on the far right to check your withdrawal records.
Note: You can filter by "Asset" and "Type" to view the withdrawal history for specific cryptocurrencies.
Method 2: Check on the Asset History Page
Open the CoinEx App, log in to your account, then click on [Assets] > [Spot] > [Asset History] to check your withdrawal records.
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